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Privacy Policy

Your privacy and data protection are fundamental to how we operate. This policy explains how Platform1 collects, uses, and protects your personal information in accordance with GDPR and applicable data protection laws.

πŸ“… Last Updated: January 15, 2025
πŸ”’ GDPR Compliant
πŸ“§ Contact: [email protected]

1. Data Controller

Platform1 is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring transparency in how we handle your information.

Controller Details

Company: Platform1
Registration: Estonian Business Registry
Address: Tallinn, Estonia

2. Personal Data We Collect

We collect different types of personal data depending on how you interact with our services. All data collection is done with your knowledge and, where required, your explicit consent.

Contact Information

  • Full name
  • Business email address
  • Phone number
  • Company name and position
  • Business address

Business Information

  • Industry experience level
  • Business requirements and objectives
  • Budget range and timeline
  • Target markets and licensing status
  • Technical specifications and preferences

Technical Data

  • IP address and location data
  • Browser type and version
  • Device information
  • Website usage patterns
  • Referral sources

Communication Records

  • Email correspondence
  • Phone call records and notes
  • Meeting notes and presentations
  • Support ticket information
  • Feedback and survey responses

3. How We Use Your Personal Data

We process your personal data for specific, legitimate business purposes. We do not use your data for any purpose other than those described below.

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Service Provision

To respond to your inquiries, provide consultations, and deliver our iGaming platform services.

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Business Relationships

To establish and manage business relationships, including contract negotiations and partnership discussions.

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Service Improvement

To analyze usage patterns and feedback to improve our platform and services.

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Marketing Communications

To send relevant industry insights, platform updates, and marketing materials (only with your consent).

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Legal Compliance

To comply with legal obligations, including anti-money laundering and regulatory requirements.

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Security & Fraud Prevention

To protect our systems, prevent fraud, and ensure the security of our platform and services.

5. Data Sharing and Transfers

We do not sell your personal data. We only share your information in specific circumstances and with appropriate safeguards in place.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable laws.

Contact and Inquiry Data

3 years

Contact information and initial business inquiries are retained for 3 years from last contact to maintain business relationship history.

Marketing Communications

Until consent withdrawal

Marketing data is retained until you withdraw consent or unsubscribe from communications.

Contract and Client Data

7 years

Client contract information is retained for 7 years in accordance with Estonian business law and regulatory requirements.

Website Analytics Data

26 months

Anonymous website usage data is retained for 26 months for analysis and improvement purposes.

Legal and Compliance Records

10 years

Records required for legal compliance, including AML documentation, are retained per regulatory requirements.

Automatic Deletion: We have automated systems in place to delete personal data when retention periods expire, unless there are ongoing legal obligations requiring longer retention.

7. Your Privacy Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. We are committed to facilitating the exercise of these rights.

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Right of Access

You can request a copy of the personal data we hold about you, including information about how we process it.

How to exercise: Email [email protected] with your request
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Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Response time: We will correct data within 30 days
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Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the original purpose.

Note: Some data may be retained for legal compliance
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Right to Restrict Processing

You can request that we limit how we process your personal data in certain circumstances.

Effect: We will store but not further process the data
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Right to Data Portability

You can request a machine-readable copy of personal data you've provided to us.

Format: JSON or CSV format available
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Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Marketing: Instant opt-out available in all communications
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Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

Effect: Does not affect lawfulness of prior processing
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Right to Complain

You can lodge a complaint with a data protection authority about our processing of your personal data.

Estonian DPA: aki.ee | EU authorities: edpb.europa.eu

Exercising Your Rights

1
Submit Request

Email [email protected] with your specific request and provide identification if required.

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Verification

We may request additional information to verify your identity and protect your data security.

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Response

We will respond to your request within 30 days, or explain if we need additional time.

No Fees: Exercising your privacy rights is free of charge, unless requests are manifestly unfounded or excessive.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

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Encryption

All data is encrypted in transit (TLS 1.3) and at rest (AES-256)

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Access Controls

Multi-factor authentication and role-based access controls

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Monitoring

24/7 security monitoring and intrusion detection systems

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Backups

Encrypted, geographically distributed backup systems

Organizational Measures

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Staff Training

Regular privacy and security training for all personnel

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Data Processing Agreements

All third parties bound by strict GDPR-compliant contracts

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Regular Audits

Annual security audits and penetration testing

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Incident Response

Comprehensive data breach response and notification procedures

Security Certifications & Compliance

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ISO 27001

Information Security Management System certification

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PCI DSS Level 1

Payment Card Industry Data Security Standard compliance

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SOC 2 Type II

System and Organization Controls for security and availability

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

  • Notify the relevant supervisory authority within 72 hours
  • Inform affected individuals without undue delay
  • Provide clear information about the nature of the breach
  • Explain the measures taken to address the breach
  • Offer guidance on steps you can take to protect yourself

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Handle Updates

Material Changes

For significant changes that affect your rights, we will notify you via email at least 30 days before the changes take effect.

Minor Updates

For minor clarifications or administrative changes, we will update the "Last Modified" date and post the revised policy on our website.

Your Options

If you disagree with material changes, you can exercise your rights to object, restrict processing, or withdraw consent as applicable.

Version History

January 15, 2025
Initial version - Comprehensive GDPR-compliant privacy policy

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to contact us.

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Privacy Officer

Email: [email protected]

Response Time: Within 48 hours

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Postal Address

Platform1
Tallinn, Estonia
Attention: Privacy Officer

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Data Protection Authority

Estonian Data Protection Inspectorate
Website: aki.ee
For complaints about our data processing

Our Commitment to You

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Quick Response: We respond to privacy inquiries within 48 hours

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Clear Communication: We explain everything in plain language

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Secure Handling: All privacy requests are handled confidentially

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Detailed Records: We document all privacy requests and responses

Questions About Your Privacy?

Our privacy team is here to help. Contact us for any questions about how we handle your personal data or to exercise your privacy rights.